Patient Resources
Frequently Asked
Questions
Can't find the answer you're looking for? Call us at (956) 382-6364 — we're happy to help.
Appointments & Access
General Questions
Is Key Dental accepting new patients?
Yes! We are currently welcoming new patients of all ages in Brownsville, TX and the surrounding Rio Grande Valley. Call (956) 382-6364 or book online to get started.
What are your office hours?
Monday–Wednesday: 9 AM – 6 PM | Thursday–Saturday: 8 AM – 8 PM | Sunday: 10 AM – 8 PM. We offer extended hours to accommodate working families and busy schedules.
Where are you located?
We're located at 1100 N Expressway Suite B & C, Brownsville, TX 78521 — in the same plaza as FedEx and Sherwin-Williams, near El Ultimo Taqueria.
How do I schedule an appointment?
You can book online via our scheduling form or call us directly at (956) 382-6364. We also accept text messages at the same number.
Do you offer same-day appointments?
Yes, for dental emergencies we do our best to see patients the same day. Call us as early as possible and we'll accommodate you as quickly as we can.
Billing & Insurance
Insurance & Payment Questions
What insurance plans do you accept?
We accept most major dental insurance plans including BCBS, Delta Dental, Cigna, Aetna, MetLife, and many others. Call us to verify your specific plan.
Do you accept Medicaid or CHIP?
Please call our office directly at (956) 382-6364 to inquire about current Medicaid and CHIP acceptance — this can change and we want to give you the most accurate information.
What financing options do you offer?
We offer financing through CareCredit and Sunbit — both offer flexible monthly payment plans and many patients are approved in minutes. Ask our front desk for details at your visit.
What does the $79 emergency exam include?
Our $79 emergency offer includes a focused exam of the problem area and necessary X-rays to diagnose the issue. Additional treatment costs will be discussed and quoted before proceeding.
Treatments
Treatment Questions
Do you perform dental implants in-house?
Yes. Our dentists place and restore dental implants at our Brownsville location — no referrals to outside specialists. This saves you time and often reduces overall cost.
How long does a dental cleaning take?
A routine cleaning and exam typically takes 45–60 minutes. If it's your first visit or you haven't been in a while, plan for about 90 minutes.
Is teeth whitening safe?
Yes — professional teeth whitening performed under dental supervision is safe and effective. Some patients experience temporary sensitivity, which resolves quickly.
Do you offer sedation dentistry?
We offer local anesthesia for all procedures and nitrous oxide (laughing gas) for anxious patients. Ask our team about available comfort options when you call.
At what age should my child first see a dentist?
The American Academy of Pediatric Dentistry recommends a child's first dental visit by age 1, or within 6 months of their first tooth appearing — whichever comes first.
Ready for a Healthier, Brighter Smile?
Schedule your appointment at Key Dental in Brownsville, TX — new patients always welcome.